Our policy lasts 7 days. If 7 days have gone by since your receipt of purchase, unfortunately we can’t offer you a refund or exchange.
Gotchu Philippines DOES NOT OFFER REFUND. Please take note of this before ordering your product. We have the right not to offer a refund. We only offer replacement.
To be eligible for a return, your item must be in the same condition that you received it. It must also be in the ORIGINAL PACKAGING, complete with its (1) original shipping label / waybill, (2) Manual and / or (3) User Guide .
The item must not be used. If you use the item we will not accept any returns. You should check the items before using it if you want to return.
For returns procedures, please message us on our contact page.
You MUST Provide A Proof Of Defect or damages on the item you want to exchange or refund before we can accept your request.